A recent addition to the Recall InfoLink platform makes it easier than ever for clients and their customers to get support when they need it. 

The Help Center is an on-demand knowledge base with common support topics geared towards optimal use of the system. Articles appear based on user type, so topics appear based on use of the platform. Materials range from instructional guides, to quick tips, to video tutorials. 

“Our goal is to have answers at your fingertips,” says VP of Customer Experience, Ike Sweesy. “We want to build trust with our clients and their customers by offering active and personalized support on multiple channels.” 

The Help Center primarily targets the customers of clients who may not manage recalls very often. The process may be unfamiliar or new, so having easy-to-access instructions is an additional resource. Clients can point their customers to the Help Center with shareable URLs, reducing the need to answer questions manually.  

“This doesn’t replace the support we are known for providing to their customers,” adds Sweesy. “We are still available and eager to assist clients and their customers. That won’t ever change! This is just a great resource for everyone to make use of as needed.” 

Recall InfoLink users can access the Help Center here.