2023 has been a big year for Recall InfoLink. Could you share some key highlights, and what are you looking forward to for the company in 2024?

Roger: 2023 has indeed been a remarkable year for Recall InfoLink. Some key highlights include more partnerships across the industry, successful collaborations with regulatory agencies like the FDA, and the continued development of our innovative solution.

In 2024, we're looking forward to building on this momentum. Our primary focus will be on enhancing our services to provide even more comprehensive and user-friendly tools for our clients. We'll continue to expand our presence in the market, working closely with our clients to address their evolving needs and challenges with a continued focus on supply chain safety to protect public health, and improving consumer connections.

The development of the Recall Ready Community has been a noteworthy initiative. What impact has it had, and how do you plan to expand and strengthen this community in the coming year?

Roger: The idea of community suggests that we focus our efforts on what is good for the whole, not just the individual. This approach shifts us from the current state of fragmentation to an interconnected supply chain that knits together the process in a way that serves everyone. 

The Recall Ready Community is characterized by clear communication, trust, and speed. Built on a shared commitment to a standardized and modernized recall process at every point in the supply chain, it upholds process standards that improve the recall process for manufacturers, distributors, and retailers – both individually and collectively. This idea has struck a chord with industry leaders and at the FDA, and we are moving forward with establishing a formal Alliance for Recall Ready Communities to continue the work.  

The recall landscape is constantly evolving. How has Recall InfoLink adapted to stay at the forefront of this landscape, and what emerging trends or challenges do you foresee in 2024 that will shape the industry?

Roger: Adaptation is at the core of our strategy at Recall InfoLink. We continually invest in research and development to stay ahead of the recall landscape. Our team monitors emerging trends closely, enabling us to incorporate cutting-edge technologies and solutions into our platform.

In 2024, we anticipate the recall landscape to continue to be heavily influenced by factors like supply chain disruptions, evolving consumer expectations, and increasing regulatory scrutiny, such as the focal point on traceability due to FSMA 204. We're well-prepared to address these challenges by enhancing our service, expanding our network of experts, and providing timely insights to our clients.

‍Can you share anything new that Recall InfoLink has in the pipeline for 2024, which will further empower businesses in managing recalls and product safety?

Roger: While I can't reveal all the details just yet, I can say that we have some exciting innovations in store for 2024. We're working on enhancing our platform's user experience for an even more comprehensive recall management solution, and expanding our partnerships to make our service more widely accessible.

Our aim is to provide businesses with a one-stop solution for all their recall process needs. We're committed to staying at the forefront of technology and industry best practices to empower our clients for success. As in so many areas of business, increased communication drives performance.

Looking back at the challenges and achievements of the past year, what message or words of encouragement would you like to share with the Recall InfoLink team, clients, and partners as we enter the new year?

Roger: To our incredible Recall InfoLink team, clients, and partners, I want to express my deepest gratitude for your unwavering support and dedication. Together, we've achieved remarkable milestones in 2023.

As we step into the new year, let us continue to embrace challenges as opportunities for growth. Our shared commitment to product safety, innovation, and collaboration will drive us to new heights in 2024. At the heart of this commitment lies increased consumer awareness about how the supply chain is protected, and actions they can take to protect themselves and their loved ones when the need arises.