Recent events have underscored the critical importance of effective recall communication and robust supply chain collaboration in the food industry. Roger Hancock, president and CEO of Recall InfoLink, has had several insightful articles published, stressing the importance of modernizing recall communication and fostering collaboration across the supply chain to effectively manage food safety incidents and maintain consumer trust.
"Real Steps We Can Take Now to Modernize Recall Communication"
Co-authored with Gillian Kelleher and Dr. Darin Detwiler, this article for Food Safety News emphasizes the necessity for clear, credible, and compelling recall information disseminated swiftly to both businesses and consumers. Together, the Alliance for Recall Ready Communities steering committee lays out clear steps the government and industry should take to improve the effectiveness of recall communications.
"How Restaurants Can Improve Recall Communications"
Featured in FSR Magazine, this piece discusses the frequent occurrence of food recalls and the imperative for restaurants to have effective communication practices. It highlights the importance of prompt, transparent, and action-oriented communication tailored to specific audiences, ensuring that all stakeholders are well-informed and can take appropriate actions during a recall event.
"How Companies Can Stay Agile in the Wake of a Recall"
Roger interviewed with Food Dive, talking about the importance of having a pre-established, step-by-step game plan, including effective communication channels and collaboration with trading partners, to manage recalls efficiently and uphold brand reputation.
"9 Things Food Manufacturers Should Know About Recall Communications"
In this FoodBev Media article, Roger outlines nine essential strategies for managing recall communications. The focus is on the importance of clear, consistent messaging and the need for standardized data elements and protocols to ensure swift and accurate information exchange during recall events.
"The Onion Recall That Impacted McDonald's Illustrates the Importance of Working as a Supply Chain"
Published in Modern Restaurant Management, this article highlights the necessity for restaurants and food businesses to manage recalls collaboratively across the supply chain, emphasizing that coordinated efforts lead to more efficient removal of contaminated products and better protection of public health.
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