Samsung Recalls Top-Load Washing Machines Due to Fire Hazard; Software Repair Available

Description:

This recall involves several models of Samsung’s top-load washers with super speed wash. The washers were sold in white, black, champagne, and ivory colors and include model series WA49B, WA50B, WA51A, WA52A, WA54A, and WA55A.  The model and serial numbers are found on the washer’s label attached to the inside of the top lid.  An additional label is located on the rear of the washer. The following model and serial number ranges are included in the recall:

Remedy:

Consumers should immediately check whether their washer’s software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. Instructions on how to check whether a washer’s software has been updated can be found here https://www.samsung.com/us/support/tlw-sw-update  

All Wi-Fi equipped washers that are plugged into a power source and actively connected to the internet will automatically download the free software repair over-the-air when they are connected to the internet. Consumers who have not connected their Wi-Fi equipped washer to the internet should contact Samsung for instructions on how to download the software repair.

Consumers whose washer does not have Wi-Fi capability or who otherwise wish to receive a free software repair without connecting to the internet, should immediately stop using the washer and contact Samsung directly for a free dongle to plug in and download the free software repair.

Incidents/Injuries:

Samsung has received 51 reports of smoking, melting, overheating or fire involving the washers; 10 of which resulted in property damage.  Three consumers have reported injuries due to smoke inhalation.

Sold At:

Best Buy, Costco, The Home Depot, Lowe’s and other appliance stores nationwide and online at Samsung.com from June 2021 through December 2022 for between $900 and $1,500.

Distributor(s):

Samsung Electronics America Inc., of Ridgefield Park, New Jersey

Note:

Individual Commissioners may have statements related to this topic.  Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.

Manufactured In:

United States

Recall number:

23-080

‍